faqs

Frequently asked question

Do you need some help with something?

How does Folksee work?

Create a reel:

Build a new reel by visiting Folksee.com and crafting a reel tailored to your occasion.

Add questions to your reel:

Choose questions to prompt the reel participants to share their messages and memories. Each person will have 45 seconds to record each question. They will be able to retake their videos as many times as they’d like.

Share the reel invite link:

Share the invite link to your intended participants. You can send it via email, text, or social media post. You can also add everyone’s emails to the reel invite list, and we’ll email them reminders.

Record from any device:

Folksee supports direct video recording from PCs, Macs, iPhones, and Androids, eliminating the need for an app download.

View incoming videos:

Watch videos populate the reel in real-time. Anyone with the link can access and view the reel.

Gift the Reel:

Give the reel to the honoree (or their next of kin) by entering their email or sending them the reel gift link. They can save their reel to their Folksee account and record a 60 second thank you video for the group

How many people can I invite?

Feel free to invite as many people as you want! Your Folksee account comes with 10 credits. Should your guest list surpass this limit, no worries! We'll gather the videos and provide you with the opportunity to add more credits, ensuring all participants are included in the reel.

How long are videos stored on Folksee?

Your videos are securely stored in our cloud.

How much does it cost?

Reels cost 1 credit / person who adds a video. Each person can add up to 5 videos per reel. It costs just $1 / credit. Add more credits to your account here.

What about privacy?

At Folksee, we prioritize your privacy. For further details, please review our comprehensive privacy policy.

What’s Folksee’s mission?

At Folksee, we believe in the power of saying “thank you” together. We make it easy for friends, family, and loved ones to come together and create video reels filled with warm wishes and memories. These “Reels with Feels” become heartwarming gifts that celebrate someone special and build lasting connections, no matter how far apart you are.

How long does it take to create a tribute reel?

Your videos are safe and sound in our cloud, free of charge. We’re committed to keeping it free, but if storage gets tight in the future, a tiny yearly fee (like a buck or two) might be needed to keep things

Can I customize the appearance of my tribute reel?

Yes, each reel can be personalized with an image and a name. This allows participants to quickly understand the purpose of the reel.

Is there a limit to the number of videos I can add to a reel?

Yes, reels are limited to one video per participant per question. Each reel can have up to 5 questions. Each video can a participant records can be up to 45 seconds. And they can rerecord it as many times as they’d like. You can add up to 100 participants per reel.

Can I edit or remove videos once they've been added to the reel?

Absolutely. Anyone can delete any video they contributed by logging into the reel and selecting the video under 'view participants' and deleting the video. You also have the option to record a new video in its place. In addition, admins can remove any videos they think unfit.

Can I download the completed tribute reel?

Yes, you can download any part of the reel for private use or to share on social media.

How do I invite people to contribute to a tribute reel?

You can invite participants by sharing the invitation link with them via various channels such as SMS, email, or social media.

Is there a deadline for submitting videos to a tribute reel?

Yes, every reel has a deadline that the reel creator sets. If they invite folks with the Reel invite list, then folks will get automated email reminders to record to the reel. They can change the deadline, if they want to include lollygaggers.

What if someone doesn't want to appear in the tribute reel?

Participants have the option to watch the reel without contributing videos if they prefer not to appear in it.

Can I share the tribute reel on social media?

Yes, you either download videos and upload them to a social media platform. We’re working on a direct upload to social media feature.

Is there customer support available if I encounter any issues?

Please email us at support@folksee.com or join our Feedback Reel.

Are there any technical requirements for recording and uploading videos?

Any connected device with a camera and microphone can be used with Folksee. No app downloads are necessary, making participation hassle-free. Some folks find it easier to record videos on their computers. Folksee works on iOS, Android, PC and Mac.

Can I add music or other media to the tribute reel?

Currently, Folksee does not support the addition of music or other media to reels. However, we welcome feedback and ideas for improvement via video messages on our Folksee Feedback reel. We are exploring ways to integrate AI into Folksee to enhance everyone’s reels.